We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (38)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
29 Oct 2018 05:34
Great store, quality is super!
29 Oct 2018 02:47
Very fast delivery to Peterburga (about 5 days). Brought home. Works. Doglyadela, charge usb-один, and there is no fast charging. Heavy. Did not communicate with. Come with the level of charge 75. To charge the phone at 2% and the charge rate fell to 73. Interesting)
28 Oct 2018 10:28
Zdorovskaya портативка, very like, well packed, thank you so much. Seller recommend
28 Oct 2018 09:42
אחלה battery price excellent
27 Oct 2018 18:15
Listens To expectations as
27 Oct 2018 11:33
Item received as described,
27 Oct 2018 09:45
Received for 4 days, Courier brought home, poverbank and box in good condition.
27 Oct 2018 08:20
Fits the description of goods, it is working properly. Seller sends the goods long, had to hurry. Tracking does 0, home delivery. Power convenient, good-looking and not large.
27 Oct 2018 07:58
Very fast delivery))) 3-4 day)
26 Oct 2018 20:25
Fit for today look שהמכשיר works excellent. Easy quick convenient.
26 Oct 2018 13:03
Shipping STELS to Днепра 11 days store recommend deserved 55555555 + + + + + +, pover bank great about Крите not regret it, good luck to everyone…
26 Oct 2018 10:06
26 Oct 2018 00:54
26 Oct 2018 00:52
It works. Good things makes this Rock.
25 Oct 2018 23:27
Happy, all is super)))
25 Oct 2018 22:46
a very good store very good product
23 Oct 2018 03:20
22 Oct 2018 20:10
product it's good But shipping it's super long
22 Oct 2018 13:51
Top product, still not step evaluate how many charges in cellular phone, more the DW shipping was fast product quality!!
22 Oct 2018 10:47
Thank you for fast delivery. Goods store recommend
22 Oct 2018 05:15
Received, but not measured capacity… Fast delivery and easy
21 Oct 2018 23:29
Rock has provided me with 5 outstanding powerbanks. Rock has gone above and beyond my expectations, by getting the products to me in Australia because the item is restricted to ship from China to Australia. They worked away around this issue with ease. I've purchased 5 powerbanks from Rock as they make fantastic quality products. I highly recommend this product and company to anyone who wants a reliable power supply and a truly trusted company. The charge in their powerful product can charge a tablet or phone extremely quickly. Recharging the battery is also important for me as I'm always using the powerbanks. They charge very quickly, maybe 20 minutes from flat to full power. If you want a great, reliable product with superior service Rock is your best choice. Highly recommend Rock! I'd give ten stars if I could. Thank you Rock for your support, fantastic service and products.
21 Oct 2018 22:14
works fine, has a quality feel
21 Oct 2018 02:26
The item, the shop and the sevice are perfect!
21 Oct 2018 00:56
Did not received the product but with good communication I received my money back.
20 Oct 2018 15:49
Top. Top. Top.
19 Oct 2018 10:28
19 Oct 2018 09:52
I received the product after 2.5 months
18 Oct 2018 05:31
Many thanks! Good price, good quality!
18 Oct 2018 04:43
Description. Delivery fast. Recommend.
17 Oct 2018 12:19
Order went six weeks. Sooo long. Packaging slightly wrinkled, but the bank safe to work.
17 Oct 2018 09:50
17 Oct 2018 09:18
ordered 30-july, received 12-october. Netherlands. items is as described.
17 Oct 2018 03:00
Great power bank. Not too big. Able to charge two phones with less than 50% of its capacity. It takes pretty long time to charge it up to 100% but to be honest I was leaving the house with only like 35% left in power bank and it was enough to save batteries in two iphones
17 Oct 2018 02:56
Exactly like the description. Thanks you. Delivery a little long.
16 Oct 2018 14:19
Two months and days has been slow in coming. Lousy service.
16 Oct 2018 09:50
Great store, fast delivery, all like
16 Oct 2018 06:49
Delivery month, everything is fine.
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