We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (29)
4 Stars (3)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
29 Oct 2018 04:53
29 Oct 2018 04:46
Product as described. All in good condition.
29 Oct 2018 02:10
Bought two 25 cm cables. They work fine with my Iphone 8. Ugreen is a great brand and this item is just perfect! Store did ship the items fast en delivery was perfect. Great store.
29 Oct 2018 01:24
Cable came quickly enough. Quality very satisfied. Very similar to the classic Lighting, except boards increase amperage. As a gift, together with cable, sent some unknown, striped, we understand, what is this.
29 Oct 2018 01:11
The cable is very much. Hopefully it will last longer than a mother. Work all devices with him perfectly! Many thanks for the Fast shipping and gift!
29 Oct 2018 00:15
28 Oct 2018 22:55
All works well packaged. To give a gift wrapping for wires.
28 Oct 2018 22:15
A good, while charging iPhone without problems. Was for a long time
28 Oct 2018 22:08
Think more stuff faster and in great
28 Oct 2018 21:42
Business as usual, excellent! TO iTunes phone connects.
28 Oct 2018 16:52
Absolutely as described. Quality is good. Works well.
28 Oct 2018 12:41
Very good store
28 Oct 2018 09:22
I used the wire for 2 weeks. no problem
28 Oct 2018 06:38
No complaints, but the longest service for the last time. This disappointed
28 Oct 2018 05:15
Looks great, hopefully for a long time.
28 Oct 2018 04:24
28 Oct 2018 04:11
The 50 cm iPhone lightning cable works as advertised. It works as a data cable and as a charging cable.
28 Oct 2018 03:37
Very good wiring work more than 8 months 3 pieces.
28 Oct 2018 01:48
Very fast delivery in one week. Expect the cable was a little more coarse and reinforced, if not will affect the life of the same.
27 Oct 2018 20:32
27 Oct 2018 16:15
Just like in the description
27 Oct 2018 14:40
27 Oct 2018 14:16
27 Oct 2018 14:08
27 Oct 2018 13:04
27 Oct 2018 09:30
27 Oct 2018 09:01
As usual, ugreen best cable store for me
27 Oct 2018 08:49
Cable is just awesome quality, flawless, not very soft and not too hard, take poverbanka, fast charging support. Recommend buying.
27 Oct 2018 08:48
Yesterday was, well packed, in gift put tape липучую for tie wire. THE operation will be seen, because for the first time to order products Ugreen
27 Oct 2018 08:10
The Cable Is very cool to the touch like the original but it looks like it will live longer than the original!
27 Oct 2018 07:21
Wire quality. Take for the whole family. Advise store, very high quality products sell.
27 Oct 2018 05:15
Description. Shipping to Rostov-the-Donu almost two months. For chain store, I think, very long.
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