We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (26)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
29 Oct 2018 00:47
Product description. Come in 2 weeks. Small Energy Saving With cashback services EPN Cashback. This return a certain percentage of the purchase. It 'S not piracy. This is not rich. Just a small economy. As it is better than nothing)) Http://epngo. BZ/cashback_index/erx4nm after point clean gap
28 Oct 2018 11:38
28 Oct 2018 10:05
As always on top!
28 Oct 2018 08:52
28 Oct 2018 02:09
perfect. good product!
28 Oct 2018 01:40
6 days to Thailand ; work perfectly with my raspberry pi zero
28 Oct 2018 00:36
27 Oct 2018 23:36
Well packaged, arrived in 9 days. Excellent quality have bought more from Ugreen, recommend this store!
27 Oct 2018 22:51
Looks good quality, fits fine, working good. Shipment took a little more than expected.
27 Oct 2018 21:54
Shipping in Kirov month. Works well.
27 Oct 2018 14:40
Works fine, But the login USB is very tight.
27 Oct 2018 12:51
Thank. Fast delivery.
27 Oct 2018 12:30
Shipping for 29 days. Packaging excellent! Good store! All works.
27 Oct 2018 10:09
All match the description. THE gift was a tie on the Velcro. The quality is good.
27 Oct 2018 09:29
Ugreen as always on top
27 Oct 2018 04:53
All works. Thank You
27 Oct 2018 03:17
High quality, very good
27 Oct 2018 01:14
Super product. I need this
27 Oct 2018 01:09
27 Oct 2018 00:17
Everyone is happy. Recommend
26 Oct 2018 21:44
Lenovo TAB2 A10 works.
26 Oct 2018 19:16
26 Oct 2018 11:34
Adapter standards. Apparently done perfectly. Works.
26 Oct 2018 10:53
26 Oct 2018 09:47
Description and функциональнойприспособе all-match. A shipping through Lithuania terrible. If hurring is better pay for fast delivery. But wait you can. This is not regularly. Sent quickly, but the result-debate.
26 Oct 2018 09:19
All okay, works well
26 Oct 2018 05:10
Fast and professional Seller, very satisfied!!!
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