SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Phone-Tree Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
tardó muchos,muchos,muchos días,funcionamiento correcto,pero tardanza infinita
el envoltorio vino mal, parecer qué de momento no afecta a la batería, pesa bastante y de momento la estoy cargando, lleva dos horas y no pasa de dos luces, no sé si tarda tanto, lo comentaré más adelante.llego después de dos meses
Pendiente de comprobar el funcionamiento
gut verpackt und funktionier
Very good
64 days to deliver. never using AliExpress again.
Le deuxième acheté ! Je ne peux plus m en passer! Plage, piscine, charge rapide! Je peux utiliser mon portable toute la journée ! Je recommande et de plus le vendeur est top!!!! Sérieux !
Sehr schnell . Gute Produkt. Danke gerne wieder
Посылка в Украину шла месяц. Товар упакован хорошо,всё пришло целое. Пока не тестировала.
I only used it once but it's nice
Good
Todo igual que en la foto. Pesa un poco.. Y lo estoy cargando.. A ver k tal..
Pesada. Funciona correctamente ambos puertos de carga. Cuando use más intensivo volveré a comunicar. Buen precio.
Item received pretty quickly. Have not test the claimed capacity of the charger yet but so far, it does not seem to be 20000 mah. Remain to be seen.
Everything looks nice but have not tried it yet
It works great and has been so so so convenient. With the games I play on my phone it is constantly dying so this has been life changing to have.
It has up to charge 4 times the mobile
Perfect !!!
ca prend bcp de temps pour arriver, et pour la qualité il est bien juste la vitesse de chargement trop troo lent.
Poster bank! Enough charge for a very long time and came almost all charged, can lie for weeks and the charge will not run out
Received within the normal ship time form Asia.
I have not tried just yet.. It should do just fine.. There was no extended wait time for delivery got it in four weeks of order. Satisfied
Ok. Everything
FUNCIONA BIEN PERO ES MUUUUY PESADO. TENERLO EN CUENTA POR SI SE QUIERE LLEVAR EN BOLSO NO ES PRÁCTICO POR SU GRAN PESO.